Your safety is our first concern. The Security Staff is available 24 hours a day should you need assistance.
TRAVELER SAFETY TIPS
- We want to do all we can to help you enjoy a memorable and safe stay at our hotel. Here are a few tips for your safety and security while you are traveling.
- Inside the Guest Room
- Lock your door securely using all locking devices when you are in your room and always use the viewport to identify visitors.
- Before opening your guest room door, ask for identification. If you’re uncertain about anyone who comes to your door, press At Your Service on your phone.
- You may place your valuables in the safe available in your room. Safe-deposit boxes are also available at the Front Desk.
- Check to make sure connecting room doors are locked.
Outside the Hotel
- Be observant and look around carefully before entering parking lots.
- If you are traveling in a vehicle, don’t leave any valuables within view.
- If you see or hear suspicious activity around the hotel, please notify a hotel staff member immediately.
Should an alarm occur, hotel associates will conduct a rapid investigation of the alarm’s cause.
Please remain calm and listen for instructions over our public address system. Trained hotel staff will advise all guests of the nature of the alarm and any actions that need to be taken.
In the rare event that a hotel evacuation is requested; follow the evacuation map that is located on the back of your guest room door. Take your guest key and leave the room. Do not use the elevators. Walk to the closest stairway and leave the hotel.
If you are in a function room or food and beverage outlet, proceed directly to the nearest Emergency Exit and exit the building.
Once outside the building, hotel associates will direct you to our holding area, located in Yerba Buena Gardens, located across Mission Street. You will be notified when it is safe to return to the hotel.
When you Check-In
- Locate the nearest fire exit and fire extinguisher
- Examine the staircase layout
- Count the doors between yours and the nearest fire exit - remember the number
- Study your windows to see if they open
If there is a fire
- Call the in-house emergency number, Dial 6666
- Pull the fire alarm pull station if there is one nearby
- Remain Calm. You will be much safer if you are thinking clearly
- Leave immediately if there is a fire in your room and close the door securely behind you
- In the event that your room is filling with smoke
- Do not break or open the window
- Crawl as close to the floor as possible, feel the door for heat before leaving your room. If the door is hot, do not open it. If the door is cool to the touch, slowly open it prior to leaving in order to check the hallway.
- Take your room key with you
- Keep a wet cloth over your nose and mouth
- Close the door behind you
- Stay low to the floor
- Crawl to the nearest fire exit, staying near the wall. Even if you do not see smoke, toxic fumes can be invisible and air is always fresher near the floor.
- Remember the number of doors to the nearest fire exit and count them as lights may not be functioning during a fire.
- DO NOT USE THE ELEVATOR
- RETURN TO YOUR ROOM IF THE STAIRWAY IS SMOKE FILLED
- If stairway is clear, proceed downstairs holding the handrail
If you have to stay in your room
- Do not break the window or open the window
- Shut off fans and air conditioners
- Wet cloth and tie it over your nose and mouth in a triangle for easier breathing
- Fill the bath tub and sink with water
- Seal your room by wetting towels, sheets, etc., placing them around the cracks in the door and the window
- Pre-planning always helps in a stressful situation
- Do not panic
Designated Evacuation Area
Yerba Buena Gardens - across the street from the hotel (Mission Street Side), grassy area.
If You Are Outside the Building
- Move away from buildings to an open area such as the Yerba Buena Gardens across from Mission Street
- Watch out for downed Electrical Power Lines
- If a large amount of debris is falling, try to find some cover such as a building overhang. Stay there until the shaking stops
- Be prepared for aftershocks
If Your Are Inside the Building
- Try to get at least 15 feet away from a window so you are not cut by flying glass.
- Never run outside during the earthquake
- If you are in the hallway or open area, sit down against the wall and cover your head and neck with your hands. Remain there until shaking stops.
- Never take elevators during the earthquake
- Do not use any open flames such as candles - the risk of gas explosion is high at this time
- Duck, Cover & Hold -
- Duck under a sturdy desk or table
- Cover your head and as much of your body as you can
- Hold onto the table; if it moves, remember to move with it, keeping yourself covered as you go.
- Be prepared for aftershocks
- Instructions will be made over the hotel’s Public Address System advising all guests and hotel associates of situation and any response needed.
- Pick up any house phone. You will automatically be connected with an operator.
- For phones that can dial an extension, the operator can be reached by dialing 0.
- The operator will notify Engineering and dispatch an engineer.
- In the event of a power failure, the hotel's emergency generator will activate, supplying power to the public areas for 24 to 48 hours depending on load demand. As the hotel can arrange for refueling of the generator, delivery of emergency power could be extended. Emergency power delivery is limited to 1 elevator, emergency hallway lighting and emergency egress lighting.
- During emergency power operations, there will be no guest room power or lighting, no heating, ventilation or air conditioning, and no water.
- Additionally, announcements will be made to inform hotel occupants on the procedures in effect.
- Call the Security office at extension 6666 and report your exact location and the nature of the emergency.
- In the event that you believe the guest requires immediate medical assistance from Paramedics, call Security office at extension 6666 and then dial 911 to save time and have the Paramedics and the Fire Department dispatched to our hotel immediately.
- Hotel security is trained in First Aid and CPR and are available 24/7
- Automatic External Defibrillator is Available in the Fitness Center and carried by Security Department Response Team.
On Call Doctors
Traveler Medical Group
490 Post St, suite 225
24 hour on call medical service. Minimum charge $220 for office visit and $600-700 for outcall, hotel visit. Travel Medical Group’s office is located within walking distance of the hotel.
990 Columbus Ave
San Francisco, CA
Pediatric Patients (Under 18) call Dr. Steven Martel 415-265-4448
Adult Patients call Dr. Clifford Sewell 415-728-3030
24 hour on call medical service, hotel visits or seen in the office. Minimum in-office charge is $400.00 per visit, minimum outcall charge (visit to the hotel) is $500.00
Urgent Care Clinics
415-781-7077; 415-210-3494 after hours
26 California Street
Mon– Fri: 7am - 7pm. Sat: 9am - 5pm
508 A 14th Street
Mon-Fri: 9:30-6pm; Sat & Sun 10:30am-3:30pm
490 Post St. Suite 404
490 Post St. Suite 549
Reporting a fire
- Pull a manual pull fire alarm station
- Use the telephone and dial Security Emergency Extension: 6666
- Use the telephone and dial 9-911
Fire alarm system
- The fire alarm system consists of both visual (strobes) and audio (whopping sound) devices.
- When a alarm is activated from any source, a signal is sent to the FIRE COMMAND ROOM (FCC), PBX, LOSS
- PREVENTION DIS-PATCH, ENGINEERING EMS., and our HOTEL MONITORING COMPANY at the same time, the strobes and sirens are activated on the floor of the alarm.
- Magnetic door holders are released and the smoke control system is activated accordingly.
- If an elevator smoke detector is activated the elevators will be recalled to the 1st floor.
Public address system
- The fire alarm system includes a public address system. The controls and microphone are located in FCC.
- There are speakers located in every guest room and throughout the entire hotel.
- Announcements can be made to individual floors, multiple floors, or the entire hotel.
- In response to the various conditions which occur during an emergency, the following scripts are provided to communicate with hotel guests and staff over the public address system in case of a fire alarm.
GENERAL SAFETY AND SECURITY
- Hotel security is available 24 hours per day. The hotel emergency line is extension: 6666
- Never tell a stranger your room number.
- When checking into your room, take time to study the evacuation map on the back of the guest room door and note the location of the nearest emergency stairwell.
- Do not admit unexpected visitors into your room without first making identification. A view portal is provided in your door. If there are any doubts about the person’s true identity, please contact security at extension 6666
- Guard your room key or access card. Don't set the key or card down in a visible location when you're at a hotel, pool or a dining room.
- Do not leave your room door open when carrying baggage in or out of the room or when using vending machines.
- If arriving at night, use the hotel's main entrance. You may be asked to show your room key and photo identification.
- Do not leave valuables unattended in common areas of the hotel.
- If you must leave valuable items in your room, use the guest room safe.
- Don't hesitate to ask a hotel employee to accompany you to your room.
SHELTER IN PLACE
- Shelter in place means associates, guest or anyone else on property, will seek emergency shelter within a area of the hotel to protect them from the effects or a toxic or hazardous substance. While a act of terrorism might come to mind first, it could any incident that causes a release of toxic or hazardous chemicals into the air, such as a hazmat incident, fire or accident.
- In the event that a shelter in place is advised for the area including the SAN FRANCISCO MARRIOTT MARQUIS, all persons in the building will be notified that the SAN FRANCISCO MARRIOTT is preparing to shelter in place and that all doors will be locked within 5 minutes. After time, no one will be allowed to break the seal on the door until the “all Clear” is announced.
- The designated shelter in place location is the Yerba Buena Ballroom located Below the B2 Level.